Adp Workforce We Cannot Find You in Our Records Review Your Entries and Try Again
What are ADP Workforce At present users saying well-nigh the software?
User Review Highlights
Ease-of-use
out of 5Customer Support
out of fiveValue for money
out of 5Functionality
out of five-
"This software is designed with security and ease of use equally elevation priority. Information technology allows users to be confident with of import Online information and simple log in procedures."
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"I liked how piece of cake it was to navigate this program and how simple it was. Whether yous are tech savvy or not this thing is amazing."
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"This is great for Hr items as everything is on one place from commuter benefits to pay - and customer service is astonishing."
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"If yous switch between this and the other software ADP provides its is very confusing as both of the login platforms are extremely like and confusing to employees."
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"The pattern of this product seems pretty lackluster. By nature this is a dull product but it's ugly to look at."
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"I've had one or two problems with logging in over time, and once had a problem with resetting my password for some reason. That were the but 2 issues I've had when accessing WorkforceNow."
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Showing one - 25 of v,799 reviews
Company size: xi - 50 employees
Time used: More than than 2 years
Shanice
Verified reviewer
Company size: 5,001-10,000 employees
Industry: Telecommunication
Time used: Less than 12 months
I would def recommend this service for companies that have payroll issues information technology'due south a keen way for employees to manage their pay and have admission to their documents without a hassel.
The ability to keep of import documents 9n file for piece of cake downloading.
The registration is a bit complicated when and if you've been employed through multiple companies using this software .
The ability to edit data without approval and more options for employees self service.
Company size: 201-500 employees
Industry: Hospital & Health Care
Fourth dimension used: More ii years
Overall I enjoy it. My company has used it for the by xiv years, switched to paycom for a half a year and so made the smart determination to switch back.
Love the convenience of being able to use your phone with this app. Being able to clock staff in and out easily if they forget to clock in, keeping rails of pto, time card edits and missed punches the main things I take care of is but and then like shooting fish in a barrel.
When I used paycom, yous were able to request your days off on that. With adp, nosotros take to become back to using pen and newspaper and keep track of staff days off instead of having it all in one spot. Would exist nice!
Not enough support from client service, and needing assistance.
Company size: 11-50 employees
Industry: Accounting
Fourth dimension used: Less than 6 months
The CSR implementing the software was unresponsive and I got login credentials a day before I had to submit payroll. They didn't fix up all the revenue enhancement numbers. So, two months later on I am having quebec source deductions returned to me. Nosotros were told that the system integrates with QBO, it doesn't. We were told that employees could apply for and be approved for time off on line, the portal only allows them to come across their paycheques. Paid Fourth dimension Off can only be accrued and tracked as a % of pay. No tracking possible in the HRIS. The HRIS is only a bunch of templates and some articles. It'southward a joke. We went from a fully automated organization downward to a purely transmission organisation that we need to use excel to runway all PTO and manually calculate taxes and override in ADP. Plus we cannot use the chat or electronic mail support, only phone support that takes two-three hrs to admission. The sales people disappear in one case they've sold yous a organization. They won't return your emails or calls even when yous say you volition give them more than money!!! It seemed similar a bait and switch scam. There is no recourse other than to find another payroll system.
The platform looks prissy. Fairly easy to find things.
Does not integrate with QBO. Does not accept a robust HRIS - but a couple templates and some articles. No tracking of any kind. Accrues vacation as a % of pay only. Does not accrue using hours. Portal only allows employees to see paystubs and T4'southward. Cannot view Paid Fourth dimension Off accruals through the portal. Cannot apply or exist approved for PTO through the portal.
We were sold on a version of ADP that we did non get and were not told nosotros were not getting.
Nosotros thought we were going to a more robust system with amend integration and PTO tracking. What happened was the exact contrary. We made a steep step downwardly to a manual system that cannot service our needs in the slightest!
Visitor size: 201-500 employees
Industry: Computer Software
Time used: More than 2 years
Makes managing a team's leave requirements easy, I especially like the improvements the leave accrual gives over the previous ADP TotalSource production. Leave accruals now kept very accurately and the future date projections are valuable.
It can be difficult to fundamental in split go out requests (Where there is a public vacation in the middle). It certainly would exist meliorate if information technology automatically excluded the public holidays.
Latest and greatest and due to previous go out processing problems.
Company size: 11-50 employees
Industry: Fishery
Fourth dimension used: Less than 6 months
Onboarding has been polish and very professional person.
ADP has so many sections that will have care of all aspects of our Hr/Payroll earth. Nosotros were able to combine 3 split up platforms into ADP and now it is and then much easier to keep our records up to appointment.
Small stuff - similar adjusting taxes then that the employer can pay all the tax - just I hear that at that place is a fix in the works. Too sending fill-able forms out to existing employees for signature. Correct now information technology is merely bachelor in the Onboarding Process, simply I hear that information technology is coming before long to Visitor Documents.
ADP was a more robust Payroll/HR organisation. I was able to combine 3 platforms into one and saved money too.
I was not getting proper support from the PayChex team. And there was an incident when the employees did not receive their pay on fourth dimension.
Company size: 11-l employees
Manufacture: Existent Estate
Time used: Less than two years
ADP Workforce is very easy to use and easy to larn. Keeps rails of everything and makes payroll and so much easier to process on the bi weekly ground and the Human being Resource features are groovy.
I cannot think of annihilation I dislike about this product.
I just wanted to try the product to see and information technology was and so easy I switched.
Nick
Verified reviewer
Company size: 10,000+ employees
Industry: Fiscal Services
Time used: More than 2 years
It's convenient with benefits assistants and management. It's reliable with talent acquisition and management.
I like this tool because it'southward reliable with fourth dimension and attendance sheets management. It's uncomplicated to generate employees payrolls.
I haven't encountered any fault with ADP Workforce Now because information technology's complete and reliable with carrying out all Man Resources Direction processes.
Bradley
Verified reviewer
Company size: 51-200 employees
Industry: Instruction Management
Time used: More than 2 years
Extremely positive. Easy to larn and to use
It'southward sleek blueprint and ease of utilise. I also dear how you lot tin observe a wealth of data in i identify.
Further ability to edit timecards across an arrangement without adhering to the strict chore chart
MarÃa
Verified reviewer
Visitor size: 10,000+ employees
Industry: Cyberbanking
Time used: Less than 2 years
It's reliable with employees workforce management. It'due south simple to monitor and manage employees performance.
This tool is reliable with employees onboarding and recruiting. It'south uncomplicated to process employees payrolls. It'south reliable with time and attendance sheets management.
I haven't experienced anything critical that I tin mutter near the performance of this tool.
Lyndia
Verified reviewer
Company size: 201-500 employees
Industry: Insurance
Time used: Less than 6 months
It is very user friendly and easy to toggle back and along through things.
In that location is a lot of things on the interface that are unnecessary.
Visitor size: 11-l employees
Industry: Non-Profit System Management
Time used: More than 2 years
The need for staff to go to their supervisor to get their PTO balance has been eliminated with the use of the cocky service portal. the staff feels more empowered to take control of their profiles with any updates they need to make.
Nosotros accept changed finance managers 4 times in the last 5 years. For the periods of time that we had no finance manager, I was the person tasked with all things Hr and payroll related. Permit me tell you, this is outside of my normal workflow but I had to get my people paid. The software is directly forward, click and become, easy to apply. Even for those of the states that are not payroll or 60 minutes professionals. With the COVID hit, in that location was an added layer of complexity to inbound payroll for those out sick. The ADP squad did a wonderful job on providing resources and updating those resources often. there is online learning, on demand learning and ever a friendly calm voice on the other end of the telephone when a would aimlessly phone call for help. It'southward non merely the software, it's the people backside it that make information technology all work smoothly. Tracking PTO is also a HUGE do good to our employees. the days of " how much fourth dimension off do I have ? " are long gone. We have encouraged all of our employees to use the cocky service portal for any changes to their profile thus cutting down on internal paperwork and the need for data entry. It's been a game changer for u.s..
I honestly tin can't think of annihilation that I would change about it. The communication via email is amazing and I always know what is going on with my processes.
ADP fulfilled more of the needs of the business.
Company size: 51-200 employees
Industry: Health, Wellness and Fitness
Fourth dimension used: More ii years
Nosotros switched from Paychex to ADP every bit we outgrew the Paychex platform. Happy with the switch, despite the occasional headache.
I like that ADP gives you lot complete control over all aspects of HR & Payroll within workforce at present.
Because information technology is then customizeable, there can exist issues getting feaetures working or stock-still. Also, the sales and implementation team are hard to get ahold of once paperwork is finalized. They seem to disappear and piece of work on their own schedule without feedback, regular updates on progress, etc.
Paychex was more "on runway" and didn't allow some customization that we needed. Also, their time & attendance app was terrible. I spent more time fixing fourth dimension clocks than anything else.
Visitor size: 11-50 employees
Fourth dimension used: More than 2 years
I have been using ADP Workforce Now software programme for decades. ADP Workforce At present has significantly reduced my administrative payroll procedure. ADP Workforce Now does the piece of work for me! It is comforting to know ADP Workforce Now is 100% reliable. I am ever confident the payroll process volition run effortlessly and efficiently. I highly recommend it!
ADP Workforce Now is an excellent software plan if you are interested in streamlining your payroll process and making your concern run effortlessly, efficiently and eliminate your stress! ADP Workforce Now has been an industry leader for decades. The ADP Workforce Now software is user friendly; the program is self explanatory; and I procedure employee personal and W4 data in just a few easy steps. I as well applaud the implementation team for making the initial transition/conversion procedure painless. The team was knowledgeable and familial with transferring my previous software program data into ADP Workforce At present with ease. The squad knew exactly how transfer my historical data perfectly! Additionally, as a small business organisation owner, I notice the legal recommendations invaluable! The legal team is very responsive, knowledgeable, and assists in protecting my concern from potential legal consequences.
I honestly cannot think of whatsoever cons working with ADP Workforce At present software program...Information technology's right on signal and meets all my expectations. My experience with ADP Workforce Now has been flawless.
ADP Workforce Now had/has an fantabulous reputation in the payroll industry. The sales person was highly knowledgeable and trained in using the product. And, more than importantly, my colleagues were satisfied using ADP Workforce Now software programme and highly recommended information technology.
ADP Workforce Now was highly recommended from a colleague. My previous company made a few too many errors. The paychecks had to be reprinted which delayed receiving the paychecks on many paydays.
Visitor size: 51-200 employees
Industry: E-Learning
Time used: More than 2 years
Overall despite the high nigh of struggle it takes to get upward and running, ADP WFN is a very solid platform if your company seeks to integrate many functions all within a single platform, and wishes to accept a somewhat "easily-off" arroyo to tasks. Payroll tax is automatically done by ADP, for instance. This platform may not exist the most user-friendly, but it works and it'southward a very powerful tool one time learned. Unless your company wants a true "white glove" experience, you lot can likely not to improve for the price than ADP WFN.
ADP WFN covers all the bases for Hr, taxation, payroll, bidder tracking, timekeeping, and more. I would not say that ADP is the accented all-time-in-class for whatsoever individual module, however, as a holistic parcel information technology'south extremely powerful. The ADP WFN package is very cost-competitive compared to other payroll software. The integrated nature of the platform (one stop shop) and longstanding, proven rails record is what I would most recommend almost ADP.
At that place are 2 large cons for ADP, however, these may exist present with other platforms likewise. First is the initial onboarding and setup. I've onboarded ADP at 3 companies over the past decade, and it tin be extremely hit or miss - it'due south entirely dependent on the ADP team you get. The timeline tin can too exist much longer than 1 may think to start. Secondly, when bug come up up, customer service is where things can tend to go awry. Again, it's completely dependent on the person you get. As a scrap of advice, if you feel similar a bad response was given, call correct dorsum and speak to a different person, you might end upward with a great resolution.
ADP was better to take multiple entities managed together, and is more than efficient for high-volume payroll. The price was besides more than favorable with a fully integrated platform.
Visitor size: 51-200 employees
Industry: Computer Software
Fourth dimension used: More than 2 years
Overall WFN is a pretty complex product, with features that nearly likely are impactful and necessary for larger companies. All the same, every bit a small business organization user, it seems cumbersome in some instances. Only by far my biggest result using this product is with the ADP Support. I have no defended support representative; I'thousand pretty sure every person working for their support is located in another country, and information technology by and large takes me between i and eight hours overall to get any type of problem fixed. That is not an exaggeration. And I know to look that almost every time, the phone call volition get disconnected and I may or may non hear back from that representative. Being 100% unable to rely on their product back up to ready our issues tin can exist a huge trouble when the fault involves payroll which is under a borderline!
The interface on the employee contour pages is pretty good. Information technology's like a dashboard for each type of information for each employee (pay contour, employment profile, personal profile, etc.).
The reporting functionality leaves much to be desired from the user's perspective. I notice information technology very difficult to locate a canned report containing the information I need, and the custom reporting can exist difficult to use. We likewise utilise this product for PTO tracking, and the users find it difficult to effigy out how to come across all the details and manage their time off. I am constantly having to explain to them how to use information technology, when this feature should really exist self-explanatory. In addition, administrators are unable to pull or print a calendar showing fourth dimension off for all employees in a given time flow. This seems like data that'south crucial from a business concern perspective, but apparently if we don't pay for the Time & Attendance module, we do non get the total functionality of the PTO organization. Disappointing, to say the least. Another large disappointment is figuring out how to use this product to distribute and track company policies that crave signatures, print a written report with the results, etc. I'g not sure information technology works at all....I have been unable to figure information technology out, and therefore gave upwardly on that.
Company size: 1,001-v,000 employees
Industry: Retail
Time used: More than two years
Overall my ADP Workforce now experience has been splendid.
ADP provides useful modules for the HRIS needs. The Payroll, 60 minutes and Benefits management modules are well-nigh useful and critical for our needs. Our dedicated support person is top tier and very helpful. Not ever something that smaller companies can discover. We are fortunate to be a PE house and have that boosted ADP support.
Each module costs and can be pricy. Modules should be bundled and priced accordingly. Also once you lot buy a module, information technology seems like the transition to implementation drops off until yous remind them you want to move forward with implementation.
Previous knowledge of organisation and not paying for something we wouldnt use.
Ultipro is not every bit supportive and does not have the functionality of ADP.
Company size: 201-500 employees
Industry: Insurance
Time used: More than than 2 years
ADP Workforce Now has been a great learning feel. I beloved how easy it is to reset users log in information from the assistants side and how ADP recognizes users based off personal data. This comes in handy when needing to pull historical payroll data.
ADP is very easy to use and I love how they accept a built in grooming platform that can railroad train you every bit you utilise the arrangement. There are piffling information bubbling that you can hover over that will give you insights to the features and updates every bit they are release. ADP is expanding who they volition integrate with which is wonderful because you can accept several other systems integrated to the payroll system which makes for seamless processes. I really savour using ADP Workforce Now, it's very easy to use, pull reports, and run payroll. The system is very intelligent and won't allow you to hire individuals with the same personal information, which is very important for auditing purposes. Overall, great arrangement to utilise.
The three cons I take about ADP Workforce Now is the reporting is difficult to use if you don't know what exactly you need when pulling data. The support squad is very dull and sometimes too decorated to prioritize your issues if you're a smaller organization vs. a larger organization. The last con is that the system is not customizable, and then if you need a form or process customized to fit your visitor'south needs, I would propose a different system that is more customizable.
Company size: 10,000+ employees
Industry: Retail
Time used: More than two years
uncomplicated/easy/intuitive/persistent/Dedicated --- don't forget it will e'er be by your side
Throughout many roles and across varied industry's ADP has been used as a platform to receive pay stubs, obtain tax data and forms, monitor fourth dimension work and time off, and track pay. All of these features are displayed in an piece of cake to navigate, user-friendly, customizable dashboard that is kind of awesome if you lot are obsessed with your finances. I beloved how everything is at your fingertips and how easy all your info is to admission. The best part about ADP is that despite being issued new log in credentials with every employer who uses this program (usually the company email I am assigned once hired) all my previous ADP accounts synched with my new job and literally has followed me from place to place. I was concerned that with each new employer and subsequently the new account information, I would have countless user names and passwords spanning my lifetime from each and every job I held. WRONG! This program is dandy... their app fifty-fifty is better.. and it will ever be with yous no matter the employer.
Starting the whole procedure at times can be difficult. With my most recent employer who used ADP there was a miscommunication between HR and the company resulting in misinformation and bad information regarding sign up to the app/program. An invite code was needed merely information technology seemed no 1 could go it together enough to go it for united states ...needless to say weeks afterward the entire new hire grade got the right code hence access to our paystubs
Company size: 201-500 employees
Industry: Cyberbanking
Time used: More than two years
Nosotros enjoy having the functionality and time savings it brings to our organization. I look frontwards to future upgrades to the reporting and operation review features.
We have used ADP for over ten years. Information technology has come a long way in the functionality. They accept a good system for open up enrollment, policy acknowledgements, W4 reporting, benefit tracking. I like the historical information. We recently added Md Cloud and have enjoyed having all the documents in ane place.
The reporting feature needs some work. They information is in the arrangement, simply the reports to pull the information aren't very user friendly. For example, their gross pay report is wonderful, but there isn't a report to pull that breaks down what categories the information came from. The performance review characteristic doesn't allow for customization to add forms. Also, when they make upgrades, they don't recognize the bear on information technology will have on other parts of the software.
The toll of some of the software systems was quite high. They had boosted functionality, merely that didn't justify the cost departure.
Visitor size: 201-500 employees
Manufacture: Automotive
Time used: Less than two years
After the implementation procedure, every bit painful as it was, the organization seems to be a little smoother and working correctly. Still finding some items that are needing stock-still from the lack of attention from our previous account managers.
ADP has automated several process that used to be manual.
The implementation process was very difficult and lasted over a yr. It took almost a twelvemonth to find a good Account Manager. The connected updates. Simply seems that every calendar week I go in and something has changed. The ACA reporting is still a little clunky.
Again because nosotros were under the supposition that ADP had more dealership experience when it came to payroll considering they used to be a part of CDK (which is a dealership accounting software).
CDK was sunsetting their program. ADP and CDK used to be 1 in the aforementioned therefore we were nether the impression that ADP would have more dealership feel when it came to payroll.
Company size: 501-1,000 employees
Manufacture: Information Services
Time used: More than than ii years
I accept been expanding the functions within WFN - we added fourth dimension and attendance this year and plan on using other characteristic to aid united states of america grow and scale our payroll. I detect equally the complexities of our payroll increases, WFN can handle and grow with us.
The flexibility it provides. Depending upon the company'south complexities - you tin utilize as little or as much as yous need from the organisation. It integrates with other systems likewise (Workday, etc) to assistance automate processes.
Information technology is a difficult to accept multiple payroll runs at the aforementioned fourth dimension. When you are in a public company with stock and regular payroll runs on the same solar day - the system can do it - merely it is non easy to flow between the ii payroll runs.
I was not office of that conclusion.
Company size: 501-1,000 employees
Time used: More than 2 years
Really happy overall.
ADP is a great tool for companies to use for their employees. Not only can you find all the important documents you need in one place, but y'all also get perks with ADP. Even if yous leave a company ADP will even so show you your pay stubs and tax info after on. Sometimes businesses add together certain qualities to ADP, so be sure to make what you have on the platform articulate. I take gotten many great perks and coupon codes from ADP for automobile rentals, pic tickets and outings.
Customer service is boring, if non real. If you accept an issue it is guaranteed to take yous more than and so 48 hours to solve.
Workday is disruptive and more expensive.
Visitor size: 201-500 employees
Industry: Staffing and Recruiting
Time used: More than two years
Our company's overall feel has been extremely good except for the customer service part, which has now improved every bit compared to earlier. We accept no plans to move to whatever other software since our unabridged team is very well versed with this software.
ADP Workforce Now is a wholesome spider web-based human resource capital management system designed to assist and automate visitor's 60 minutes processes including payroll management, benefits, time and labor management, compliance etc. This tool too provides the API, which facilitates the smooth integration with other Hour business application including any internal software that y'all may have. We take been using this software for virtually 5 years at present and the feel has been amazing. The entire application is user friendly and easy to manage with a supportive customer service. It also facilitates our employees to annals into the system whose paycheck has been processed one time and they can view their paystubs online, which reduces our burden of sending the paystubs separately. The entire process of payroll including the tax processing, sick time filing (if applicable), PTO management etc. is simplified through this application. The benefit enrolment/waiving procedure is also easier with all the documents placed under different sections of the consultant's file.
The client support team is cooperative merely getting answers from them could be dull. You have to exist on phone call for well-nigh 15-20 minutes before you could hear a human being vocalisation. The response time over emails is not and then fast as well. It may have from 4-5 hours to a day to get an answer sometimes.
Samridh
Verified reviewer
Company size: 501-1,000 employees
Industry: Mechanical or Industrial Engineering
Time used: More than 2 years
Our company transitioned to ADP 3 years ago and in the past 3 years I accept really grown to like ADP. - Easy to manage my PTO and see balances I tin easily log into ADP and run across how much remainder is left. Previously I had to wait for my paycheck to look at information technology and go along note of it. Otherwise everything was stored on the SAP system and SAP codes were too hard to retrieve. I like the online platform a lot better with ADP. Utilize for PTO is also a piece of cake. Only choose the date (calendar is shown on right) and submit the hours. - Notifications ADP is really skillful about notifying the user if there is any mails waiting in the inbox. Any approvals or disapprovals, documents and announcements on ADP gets sent straight to my work electronic mail and it helps me to call back that I should go and bank check it out. - Everything in one identify All my Paychecks, Taxation Documents, Wellness and Dental Benefits, Policies etc are on one spot. They are all properly placed nether specific tabs so afterwards some clicking around I was able to easily get to the page I needed besides. I likewise similar that I can download my information and documents in a pdf format and store it estimator for later access. I no longer accept to e-mail 60 minutes and ask for my tax document if I lost it or ask what is the health/dental program i enrolled in. Even enrolling or changing the benefits programme is super easy and information technology is all done inside the ADP at the starting time of each year.
- Outdated look I think ADP could enhance their website a bit more than what it is. I practice like their simplicity however more helpful links in the front end page would be nice so that I practise not have to click through 3 pages to submit a PTO. - More details needed I would prefer each page to have some details on what this folio is for and how it tin can be used. Some sort of forepart page explanation would be dainty. The kickoff few months I emailed my 60 minutes every unmarried fourth dimension to figure out how to practise the simplest of things - Update takes time When there is an updated I have notice some delays. Whether it be on my PTO approving or my bacon increase. The system updates takes the longest.
ADP Workforce Now
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